§1. General Provisions
The online store available at https://riverwood.eu is operated by:
CZAPAWE Sp. z o.o.
with its registered office at ul. Franciszka Klimczaka 17 / 80, 02-797 Warsaw, Poland,
entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw,
NIP: 1234567890, REGON: 987654321,
E-mail: [email protected]
This Terms and Conditions document defines the rules for using the Riverwood.eu online store, placing orders, processing sales, payments, delivery, returns, complaints, and personal data protection.
The store conducts both retail and wholesale sales of products via the Internet.
A customer of the store may be:
- Consumer – a natural person making a purchase not directly related to their business or professional activity,
- Entrepreneur – a natural person, legal person, or organizational unit conducting business activity.
§2. Contact Information
Address: CZAPAWE Sp. z o.o., ul. Franciszka Klimczaka 17 / 80, 02-797 Warsaw, Poland
E-mail: [email protected]
Website: https://riverwood.eu
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (CET)
§3. Rules for Using the Store
The customer is obliged to use the store in accordance with applicable law, good practices, and these Terms and Conditions.
Placing an order requires acceptance of these Terms and Conditions.
All product prices in the store are expressed in Polish zloty (PLN) or another currency (depending on the customer’s location) and include VAT.
The store reserves the right to change prices, but such changes do not affect orders already placed.
§4. Placing Orders
Orders can be placed via the website https://riverwood.eu.
To place an order, the customer should:
- Select a product and add it to the shopping cart,
- Proceed to the order form,
- Enter the information necessary for order fulfillment,
- Choose a delivery and payment method,
- Confirm the order.
After placing the order, the customer will receive confirmation of its receipt via e-mail.
§5. Payments
The store accepts online payments processed by the payment operator Stripe.
Available payment methods include, among others: credit/debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and other methods supported by Stripe.
If payment is not received within 3 business days, the order will be canceled.
§6. Delivery
Delivery is available worldwide.
Delivery methods:
- Courier shipment,
- Personal pickup at the store’s registered office (by prior arrangement).
Delivery costs are indicated when placing an order and depend on the destination country and package weight.
Delivery time depends on the selected delivery method and the recipient’s country.
§7. Withdrawal from the Contract (Returns)
A consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the day of receiving the goods.
To exercise the right of withdrawal, the consumer should send a withdrawal statement by e-mail to: [email protected].
The returned product must be sent back promptly, no later than within 14 days from the withdrawal date.
The refund will be made no later than 14 days after receiving the returned goods.
The cost of returning the goods is borne by the consumer unless otherwise agreed with the seller.
The right of withdrawal does not apply in cases specified in Article 38 of the Consumer Rights Act (e.g., personalized products, perishable goods, etc.).
§8. Complaints
The store is obliged to deliver goods free from defects.
If a defect is found, the customer has the right to submit a complaint by e-mail to [email protected], describing the defect and attaching a photo of the product.
Complaints are reviewed within 14 days from the date of receipt.
If the complaint is accepted, the store will replace the product with a new one or refund the full amount paid.
§9. Personal Data and Privacy (GDPR)
The controller of customers’ personal data is CZAPAWE Sp. z o.o.
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
Data is processed for the purpose of fulfilling orders, handling payments, deliveries, and possible complaints.
The customer has the right to access, rectify, delete, or restrict the processing of their data.
Detailed principles of data protection are described in the Privacy Policy available on the store’s website.
§10. Final Provisions
In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
These Terms and Conditions are effective from the date of their publication on the store’s website.
The store reserves the right to amend the Terms and Conditions; such amendments do not affect orders already placed.
All disputes between the store and the customer will be settled by the court having jurisdiction over the seller’s registered office, except that in the case of consumers, jurisdiction shall be determined in accordance with consumer protection laws.